Insights & Ideas

A parent asks for help with bedtime battles. A job seeker needs English practice before an...

A guide to equitable remote access starts with a plain question: can a patron use this resource...

A caregiver does not experience your library in departments. They experience it as one place that...

A patron walks up with a phone and a screenshot. The claim is alarming. It has been shared...

A parent is waiting at soccer practice with earbuds in. A newcomer is replaying a workplace...

When a patron sits down with a brand-new phone and asks how to send a photo to a grandchild, I...

A patron sits down at a public computer, opens a hiring portal that looks nothing like last year’s,...

Adult learners do not arrive as a neat audience. They arrive as someone returning to school after...

A patron brings a screenshot to the desk and asks, “Is this real?” That moment is the real starting...

If you sit through enough vendor demos, you know the pitch by heart. Someone types a question, the...