Insights & Ideas

I've watched a lot of libraries buy a staff training platform and then quietly stop using it. A new...

I've seen a lot of eResource trials end the same way. The login sits in a shared inbox for weeks, a...

A parent comes in with a toddler who hasn't slept properly in weeks. Another wants help setting...

When a Spanish-speaking parent asks me for a bedtime story in Spanish, I want the answer to take...

A digital resource does not improve rural library outcomes because it has a long feature list. It...

Someone walks up to my desk with a business idea, a phone full of notes, and no clear next step....

When I look at which learning resources actually get used in a library, it's rarely the biggest...

Most of the Gen Z patrons I see don't come in looking for a database. They come in because a job...

A patron asks me what happened at city hall last night. Ten minutes later, someone else wants a...

A new eResource sitting on your website is not a community outcome. Future library learning starts...