Insights & Ideas

A patron receives a laptop, connects to home internet, and still cannot complete an online job...

A caregiver trying to find a reliable parenting video at 10 p.m., a job seeker using a screen...

A new eResource can be carefully selected, accessible from anywhere, and available to every library...

Every day, library staff help patrons answer questions that cannot be solved with a quick internet...

A patron preparing for a citizenship interview may need reporting from their home country. A...

How Public Libraries Can Reduce Costs Without Cutting Community ImpactEvery budget season brings...

A new digital service launches on Monday. By Tuesday, frontline staff are answering patron...

A patron walks in with a business idea, a deadline, and a question that is bigger than a search...

A patron revising a resume at a public computer, a newcomer practicing workplace English, and a...

A family arrives at the library with questions that do not fit neatly into one service desk...